Support Rates

Remote Support

• Normal Business Hours: $150 per hour Minimum charge: 30 minutes Billing increment: 15 minutes after the first half hour
• After Hours & Holidays: $250 per hour Minimum charge: 1 hour Billing increment: 15 minutes after the first hour

Onsite Support

• Normal Business Hours: $150 per hour Minimum charge: 2 hours Billing increment: 30 minutes after the first 2 hours
• After Hours & Holidays: $250 per hour Minimum charge: 4 hours Billing increment: 30 minutes after the first 4 hours

Managed Plans

Flat monthly pricing. Every plan includes Microsoft 365 Business Premium licenses for each user. The setup fee is one month’s fee, so your first invoice is the first month plus setup.

• Micro (1–5 users) From $795 per month $795 a month for 1–5 users, 1 location For teams of 1–5 users $99 per additional location $199 per server
• Cybersecurity Only $1,490 per month Up to 10 users, 1 location, no servers $149 per additional user $99 per additional location $199 per server
• Cybersecurity + Remote Help Desk $2,490 per month Up to 10 users, 1 location, no servers $249 per additional user $149 per additional location $299 per server

Higher Microsoft 365 licenses (E3/E5), add-ons such as Copilot, Teams Phone and Windows 365, and Azure services are billed separately. Microsoft 365 licenses bought through another provider move to us; we don’t discount the plan for them.

Managed DMARC

Stop criminals sending email as your domain. How it works.

• Setup: $695 one time for the first domain, $295 for each additional domain
• Monitoring: $79/month for the first domain, $39/month for each additional domain that sends email
• Domains that never send email: $15/month each

Included for your primary email domain in every managed plan above. Month to month.

Microsoft 365 Backup

Daily backup of email, OneDrive, SharePoint and Teams, kept separately from Microsoft. How it works.

• Backup: $6/user/month
• Backup + Immutable Archive: $8/user/month. Adds a tamper-proof copy of every email as it is sent or received, legal hold and eDiscovery.
• 5-user minimum. Nonprofits pay half. No setup fee. Shared mailboxes are not counted.

Backup + Immutable Archive is included in every managed plan above. Month to month.

Email Signature Management

One consistent, up-to-date signature on every email from every device, managed by us. How it works.

• Setup: $295 one time. We design your signature and set it up for everyone.
• Standard: $3/user/month. Up to 10 signature designs; changes included.
• Pro: $4/user/month. Adds scheduled promotional banners and campaigns.
• 5-user minimum. Month to month.

Available as an add-on to any managed plan, or on its own.

Monitoring Plan

For hourly clients: we watch your computers and servers and tell you about problems before they turn into emergencies. How it works.

• Workstations: $15/month each
• Servers: $40/month each
• Microsoft 365 alerts (optional): $3/user/month
• $99/month minimum. No setup fee. Month to month.

Monitoring and alerts only: fixes are billed at the hourly rates above. It does not include cybersecurity protection or backup; those are part of our managed plans.